The transition from POTS (Plain Old Telephone System) to VOIP (Voice Over IP) is likened in an article by CSO Magazine to Swedes changing the side of the road on which they drive. It's a dramatic analogy but acts as a worthwhile counterpoint to the usual arguments about VOIP simply replicating POTS security issues. In fact, VOIP/IPtel introduces some novel risks:
- Confidentiality: unauthorized disclosure of information by snooping on calls, copying or redirecting them;
- Integrity: change management; authentication of users and security administration;
- Availability: additional complexity caused by implementing new IT/networking equipment to replace tried-and-trusted PABXs; convergence of voice and network technologies potentially creating new unanticipated technical issues;
- Financial: risks relating to the implementation project's business case;
- Operational: changing pattern of use of phone systems may open up novel working practices and business opportunities with unique security/risk implications (e.g. remote Internet teleworking potentially including offshore, wireless phones).
Analysing the risks on another axis gives a different view:
- Threats: accidental misconfiguration or operator errors causing software/system/network failures; man-in-the-middle attacks on voice calls (manipulating voice traffic in real time to change conversations);
- Vulnerabilities: new technology (compared to POTS); all the usual information or IT security vulnerabilities (e.g. bugs); all eggs in one basket;
- Impacts: simultaneous loss of network data and voice capability causing business disruption; disclosure of confidential information; regulatory or legal implications such as retention of calls.
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