Yesterday I was wrestling with different ways to view and structure the topic on Post-It Notes. Today, a breakthrough!
[Click the diagram for a larger version]
We are not totally out of the weeds yet as the diagram is too "busy" for non-specialist audiences, but it won't be hard to simplify. The incident management aspects need more work too.
The professionals' awareness and training seminar, plus accompanying briefing, will explain the diagram a section at a time, slide-by-slide building up the whole glorious picture.
For the management audience, a simpler version will emphasize the governance, strategic, management and business aspects.
For general staff, another simple version will emphasize their perspectives, the things they need to know - once we figure out what they are!